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Announcement Phone Support

Discussion in 'Announcements' started by Steven, Nov 1, 2017.

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  1. Steven

    Owner

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    Hey guys,

    I am pleased to announce we have now released our 24/7 phone support line! :)

    The phone support is toll free (free to call) with support agents operating in US, EU, and AU providing 24/7 rank/donation support.

    Official SkittleMC 24/7 phone support number:
    1-833-428-3110

    If you are having trouble reaching the number, make sure you put "1" as the area code.

    That's all for now! :)
    ~ Steven
     
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  2. Cameron Deal

    Cameron Deal Registered Member

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    Is there a UK number I can call
     
  3. Steven

    Owner

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    It's toll free so it should work anywhere
     
  4. Cameron Deal

    Cameron Deal Registered Member

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    Do you have discord I need to talk to staff about something
     
  5. Steven

    Owner

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    Click discord at the top
     
  6. Cameron Deal

    Cameron Deal Registered Member

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  7. Cameron Deal

    Cameron Deal Registered Member

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    It won't let me contact you
     
  8. LeakCentral(SmartBreeze)

    LeakCentral(SmartBreeze) Registered Member

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    Oh boi...

    Welcome prank callers everywhere
     
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  9. CravingBanana

    CravingBanana Registered Member

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    Who deals with these calls, basically who supports you? Is it current staff or newly hired people? Glad you've implemented this, good job Steven :D!
     
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  10. BenL

    BenL Registered Member

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    i'm pretty sure this is just a troll, i kept calling the number and it just kept playing some 8 bit music and after it was done it would just hang up the call
     
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  11. BenL

    BenL Registered Member

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    i seriously need support regarding the ban and i have been trying for a month :(
     
  12. Steven

    Owner

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    That means no support reps were available and/or picked up
     
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  13. BenL

    BenL Registered Member

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    Can i talk to you? regarding my ban? because no other staff has got to me :(
     
  14. Steven

    Owner

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    Ban evasion on Erendis (advertising):
    Code:
    [19:56:09] [Async Chat Thread - #313/INFO]: [FREE] Erendis : <!> *redacted* <!> Join!! [33075bb5951de12491f58d571b85c6da8]
    [19:56:14] [Async Chat Thread - #313/INFO]: [FREE] Erendis : <!> *redacted* <!> Join!! [259a5699ebfa06317094681752b3394fd]
    
     
  15. Steven

    Owner

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    Looking further into this, the last IP on Erendis is 84.217.*.* which is Sweden based.

    Meanwhile the last IP on BenDaCactus is 71.60.*.* which is US based.

    Based on this I can conclude that your alt Erendis was compromised.

    I have unbanned your main BenDaCactus. Please refrain from using public alts in the future as this can get you banned if that alt is used for spam advertising etc.
     
  16. BenL

    BenL Registered Member

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    Dude i am so happy right now, i don't know what i would do with out this server.
     
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  17. xLady_LeaX

    xLady_LeaX Registered Member

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    Hi Steven

    I hope you able to assist me but im not able to buy any rank higher than platinum and i have been trying to buy Legend but it doesnt complete my purchase, i have bought platinum twice already. please help thanks
     
  18. CravingBanana

    CravingBanana Registered Member

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    Hi maybe this is due to insufficient funds. I would contact the number or PM a Manager about this, and try and get back your money with permission. I wish you luck!
     
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  19. xLady_LeaX

    xLady_LeaX Registered Member

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    i have enough in my paypal to buy 67 Legend ranks there is more than enough for it....
     
  20. Bee

    Bee Registered Member

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    Dang that’s a lot of money, I don’t know what to do in your situation then..
     
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